Important Info

If you do not see a color or size you prefer, please feel free to reach out and we can get something perfect for you!!

- Gildan Tee 100% preshrunk cotton

-Gildan Crew 50/50 cotton/polyester blend

-Unisex Fit

-Colors and sizes may vary

Most of the products on our site are made to order and available as a tee or crew. This allows us to create each item just for you, but it can also mean shipping may take a little longer than typical retail orders. We truly appreciate your patience while we make sure your order is crafted and prepared with care. Any ready to ship items will be on the sale section of the site!

If you receive your order and something isn’t quite right, please don’t hesitate to reach out to us. We want you to love what you receive, and we’ll do our best to make it right.

Have a question or need help with something? We’re always happy to hear from you! Reach out to us anytime and we’ll get back to you as soon as we can.

therustichaloco@gmail.com

Shipping Policy

Thank you for shopping with The Rustic Halo! We are committed to providing you with a smooth and efficient shipping experience. Below are the details of our shipping policy.

1. Order Processing Time

• Orders are not processed or shipped on weekends and/or public holidays.
• If there are any delays due to high demand or holidays, we will notify you via email and/or website banner.

2. Preorders

• If your order includes preordered items, please note that the items will be shipped once they are available.
• Preorder items may take longer to ship than regular in-stock items. The expected shipping date for preorders will be provided at checkout.
• If your order contains both in-stock and preorder items, the entire order will be shipped together once the preorder items are ready.
• You will receive a notification once your preorder item has been shipped, along with tracking information.

3. Shipping Rates

Shipping rates will be calculated at checkout based on the size and weight of your order and the destination.

4. Domestic Shipping (Within The United States)

• We currently only ship within The United States.
  
• Shipping times may vary depending on your location, but most orders will arrive within the timeframes listed at checkout.
• You will receive a tracking number via email once your order has been shipped. You can use this to track your order's status.

5. Order Tracking

Once your order has been shipped, we will send you an email with tracking information. This allows you to track your package’s progress until it reaches you.

6. Lost or Damaged Packages

• If your order is lost or damaged in transit, please contact us at therustichaloco@gmail.com within 7 days of receiving the tracking information. We will work with the carrier to resolve the issue.
• Please note that we are not responsible for lost items due to incorrect shipping addresses provided during checkout. Double-check your shipping details before placing your order.

7. Custom & Made-to-Order Products

• All of our t-shirts are custom-made to your specifications, including the selected shirt color and design. As such, we do not accept exchanges for any custom or made-to-order items.
• Please double-check the size, shirt color, and design before completing your order to ensure that everything is correct.

8. Address Errors

If you notice an error in your shipping address after placing an order, please contact us immediately at therustichaloco@gmail.com. We will do our best to update the address before the order is shipped.

9. Return Policy

• Returns: If you need to return your item, it must be done within 7 days of delivery. You are responsible for the return shipping costs.
• Condition of Return: To be eligible for a return, the item must be unworn, unwashed, and in its original condition. Once the item is received and inspected, we will process your return.
• Return Shipping: Customers are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.

Refund & Return Policy

Thank you for shopping with [Your Business Name]! We want you to be completely satisfied with your purchase. Please review our return and refund policy below:

1. Returns

• Due to the custom, made-to-order nature of our t-shirts, we do not accept exchanges.
• If you are not completely satisfied with your purchase, you may return the item within 7 days of delivery.
• The item must be unworn, unwashed, and in its original condition.
• Return Shipping Costs: Customers are responsible for all return shipping fees. We recommend using a trackable shipping service for returns.

2. Refunds

• Once your returned item is received and inspected, we will notify you via email.
• If your return is approved, a refund will be issued to your original payment method.
• Note: Shipping fees are non-refundable.

3. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at therustichaloco@gmail.com for assistance.
• We will work with you to resolve the issue, which may include a replacement or full refund.

4. Preorders

• If your order includes a preorder item, please refer to our Shipping Policy for expected delivery dates. Preorder items will follow the same return policy once received.